State Farm® Insurance Agent Shana Nelson

"Gina Johnson of Shana Nelson's office was very helpful in resolving issues underwriting regarding wild fire mitigation work on our property. Her perseverance helped us avoid a policy non-renewal."

"Hello, I spoke with Kellen today to add a recreational vehicle. It was a good experience. He let me know it would take a couple of hours and then true to his word, he called back and it was done. Great rates too. Good Job Kellen!"

"I would like to express my customer satisfaction with State Farm Agent Gina Johnson. She was very professional and took her time explaining my coverages. Very polite and kind. I am a satisfied customer. Keep up the great work Gina and thank you for your time."

"Gina Johnson responded promptly to my mortgage lender's request for documentation, averting a potential hassle."

"Gina was polite & attentive. She undestood the problem I was reporting with my auto insurance premium & corrected the problem immediately."

"Good"

"Made a quote online to add a car to our existing coverages. The online portal said my normal agent would reach out. We didn't see the email so we called, at 4:38pm oops. Gina Johnson got back to us the next morning 9:00AM. The email had some things that were needed but Gina said she has me on the phone let's just do it now and we will be ready to go. Some simple questions about use and who will be driving and done. Super simple, super painless and Gina was great to work with. So glad this is the professionalism, and customer service being put forward. Took less than 15 minutes but felt so much quicker!"

"Gina was professional and patiently guided me the whole process."

"Shana and her team are tremendous partners. Gina helped me out today as comprehensively and quickly as I’ve ever been supported! I’d recommend this group to anyone."

"We've been clients since 2019 and have always had great experiences. They're responsive and helpful and do their best to save us money. Special shout-out to Gina, who helped us handle our recent car purchase and sale. Excellent service as always!"

"Such a wonderful experience meeting with Shana! I’m new to the insurance world (recently turned 22) so there’s a lot I don’t fully understand but her patience and experience helped teach me a lot! She insured my car with a smile and great attitude (and I’m not just saying that because we both have the same last name haha). Thank you State Farm team! Keep up the good work :)"

"She was very quick and efficient. She knows all the information needed to help me solve my problem."

"Experience with this agency has been pretty consistent so far. Gina is quick to respond to my messages and I never feel rushed when on the phone. All-in-all, one of the better State Farm offices I've dealt with over the years."

"Jessica provided a home and auto insurance quote for us, she was extremely patient, knowledgeable and kind during the process. She is awesome!"

"All of Shana’s team members are professional and efficient. Gina is the personnel who dealt with my case recently and she is best. I also receive warm-hearted greeting cards for every important holiday from Shana’s office. Thank you Shana and the team!"

"Shana Nelson and her team have taken care of my insurance for easily 2 decades now and have supported me through significant life changes, providing options and navigating updates along the way to match what me and my kids needed. It means so much to have an agent and her staff that I trust. Most recently, Gina Johnson from Shana’s office promptly assisted me as I’m preparing to have 2 teenage drivers in my household. Gina was responsive, knowledgeable and kind. It’s nice to deal with a real human being rather than phone trees or online portals sometimes. Thank you, Gina and thank you to Shana’s team."

"The team at Shana Nelson State Farm is absolutely wonderful to work with and I've been a customer for nearly 20 years. Always super helpful and attentive. While the whole team has been great, I'd like to give a special shoutout to Gina Johnson who is very knowledgeable, personable and patient, taking the time to answer all of my questions! Thank you all!!! Sean B."

"Thank you to Nichole! She has been a great help!"

"We have been with Shana Nelson's State Farm office for years. They are great to work with, and make sure we have appropriate coverage for our needs. Nichole has been very helpful. Thank you!"

"Nicole helped me find the best coverage without breaking the bank. She gave me multiple options for car insurance and provided information on other types of insurance that I wasn’t ready to commit to. I felt no pressure from her which I really appreciate. Nicole is a wealth of knowledge and very professional."

"I normally don’t ever leave reviews - however Nichole is a pretty phenomenal human being. Dealing with insurance for me has never really been exactly in my ballpark of “fun”. But she makes the whole process so much more enjoyable and painless for me. Authentic, helpful, kind, caring. If I could give her 6/5 stars I absolutely would! She’s incredible at simplifying policies. She’s very open, honest, and compassionate when finding what works best for my own personal needs. She even appealed a denial on my behalf and I didn’t even have to ask! It feels nice to have someone fight on my behalf for once. A+"

"We’ve been with Shana Nelson for years and have always been so impressed with her thorough service, attention to detail, and the genuine care she provides her clients. Recently, I had the pleasure of working with her new assistant, Gina, and I cannot say enough wonderful things about her! She took the time to go through all of our policies carefully, making sure we understood everything and even helped us identify savings. She provided so much valuable information and was incredibly thoughtful and knowledgeable throughout the process. Gina is truly a wonderful asset to Shana and her team, and we’re so appreciative of the excellent service they continue to provide!"

"I have been with Shana Nelson for decades n today I had some concerns regarding my new policy and they were dealt so nicely by Gina .I really appreciate the way she explained all with patience n helped me understand it."

"My interactions with Shana Nelson at State Farm have been great. She solved my concern very promptly."

"Extremely helpful and willing to go the extra mile, throughly satisfied with the help from Janette and Nicole as they walked me through everything"