State Farm® Insurance Agent Shana Nelson

"I have been a customer of State Farm for over ten years, and the customer service has been excellent. Especially today, I had the pleasure of working with Kayla to add a new car to my policy. Kayla was incredibly helpful and patient with me. I called completely unprepared, and Kayla helped me figure it all out , all while adding to my policy a smooth process. And as promised, I received my new IDs within 5 minutes of ending our conversation. I look forward to working with Kayla in the future."

"I have been a State Farm customer for many years and always appreciated the customer. I've had occasion to contact Gina Johnson several times and have found her to be knowledgeable, helpful ... and pleasant! 5 Stars!"

"Fantastic, quick quotes and excellent customer service. I got my insurance policy through Shana. I enjoyed the experience and recommend them."

"Gina Johnson was terrific in helping me understand that my ADT home security system could yield a reduced home owner's insurance rate. And she told me exactly what I had to do ... and then did!"

"I called to update my address and review one of my car insurance policies, and Kayla made the whole process incredibly smooth. She was efficient, friendly, and handled everything faster than I expected. No hassle at all. Great experience!"

"Kayla provided amazing customer service. She made everything easy, took her time, and was able to get me a better quote, which is why decided to stay with you guys. I was having a really hard day, and her patience and easygoing attitude truly made it so much better."

"Kayla has been great on getting back to me on car insurance price for my family."

"Kayla was awesome to deal with! She was polite, friendly, and professional. Great experience. Thank you!"

"Excellent customer service. Always a pleasure to work with"

"I have used this State Farm agency for many years. They are very efficient and cordial. Recently dealt with an agent named Gina Johnson and she has been very responsive and effective."

"Gina responds promptly and is always helpful."

"Gina was great! She helped us fix a mixup with our bank regarding our home insurance. Very quick to respond and fix."

"Gina Johnson of Shana Nelson's office was very helpful in resolving issues underwriting regarding wild fire mitigation work on our property. Her perseverance helped us avoid a policy non-renewal."

"Hello, I spoke with Kellen today to add a recreational vehicle. It was a good experience. He let me know it would take a couple of hours and then true to his word, he called back and it was done. Great rates too. Good Job Kellen!"

"I would like to express my customer satisfaction with State Farm Agent Gina Johnson. She was very professional and took her time explaining my coverages. Very polite and kind. I am a satisfied customer. Keep up the great work Gina and thank you for your time."

"Gina Johnson responded promptly to my mortgage lender's request for documentation, averting a potential hassle."

"Gina was polite & attentive. She undestood the problem I was reporting with my auto insurance premium & corrected the problem immediately."

"Good"

"Made a quote online to add a car to our existing coverages. The online portal said my normal agent would reach out. We didn't see the email so we called, at 4:38pm oops. Gina Johnson got back to us the next morning 9:00AM. The email had some things that were needed but Gina said she has me on the phone let's just do it now and we will be ready to go. Some simple questions about use and who will be driving and done. Super simple, super painless and Gina was great to work with. So glad this is the professionalism, and customer service being put forward. Took less than 15 minutes but felt so much quicker!"

"Gina was professional and patiently guided me the whole process."

"Shana and her team are tremendous partners. Gina helped me out today as comprehensively and quickly as I’ve ever been supported! I’d recommend this group to anyone."

"We've been clients since 2019 and have always had great experiences. They're responsive and helpful and do their best to save us money. Special shout-out to Gina, who helped us handle our recent car purchase and sale. Excellent service as always!"

"Such a wonderful experience meeting with Shana! I’m new to the insurance world (recently turned 22) so there’s a lot I don’t fully understand but her patience and experience helped teach me a lot! She insured my car with a smile and great attitude (and I’m not just saying that because we both have the same last name haha). Thank you State Farm team! Keep up the good work :)"

"She was very quick and efficient. She knows all the information needed to help me solve my problem."

"Experience with this agency has been pretty consistent so far. Gina is quick to respond to my messages and I never feel rushed when on the phone. All-in-all, one of the better State Farm offices I've dealt with over the years."